ServiceNow MCP Integration

ServiceNow Credentials

Step 1: Create a Service Account or API Credentials

You’ll need credentials (username/password or OAuth client credentials) from your ServiceNow instance to connect it with Cokpit.

Option 1: Basic Authentication

1. Log in to your ServiceNow instance as an admin.

2. Click on Manage Instances.

3. Go to User Administration → Users.

4. Create or select the user account to be used for the integration.

5. You’ll use the Username and Password from this account when adding credentials in Cokpit.

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Step 2: Add ServiceNow Credentials to Cokpit (MCP)

1. Open Cokpit → Integrations → MCP Servers → ServiceNow (MCP).
2. Click Add Secret.

3. Fill in the following fields:
   • Secret Name → a unique name (e.g., servicenow-prod-secret)
   • ServiceNow URL → your instance URL (e.g., https://yourinstance.service-now.com)
   • Username (or Client ID if using OAuth)
   • Password (or Client Secret)
   • Auth Type → select basic or oauth
4. Click Submit to save your credentials.

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🔒 Security Best Practices

• Use a dedicated integration user (not a personal account).
• Grant least privilege access — only required roles.
• Prefer OAuth or token-based authentication over basic auth.
• Rotate credentials regularly.
• Restrict network access to your ServiceNow instance wherever possible.